Refund Policy
Effective Date: 30 July 2026
1. General Policy
All orders placed through the HungerTap Platform are considered final. Once an order has been successfully placed and payment has been completed, users cannot cancel the order through the Platform.
2. User Cancellations
Users are not permitted to cancel an order after it has been successfully placed. Accordingly, orders are generally non-refundable.
3. Vendor Cancellations
A participating canteen vendor may cancel an order before it has been prepared or fulfilled in exceptional circumstances, including but not limited to:
- Item or ingredient unavailability
- Temporary operational issues
- Unexpected canteen closure
- Technical or system-related issues
- Any other circumstance that prevents the vendor from fulfilling the order
If the vendor cancels an order before it is fulfilled, the user will be eligible for a refund.
4. Refund Eligibility
Refunds are issued only when:
- The participating canteen vendor cancels the order before it has been fulfilled; or
- The order cannot be completed due to a verified vendor-related issue.
Refund requests for completed, prepared, served, collected, or successfully fulfilled orders will not be approved.
5. Refund Processing
Approved refunds will be processed to the original payment method used for the transaction.
Depending on the payment provider and the user's bank, refunds are generally completed within 5 to 10 business days.
6. Payment Failures
If a payment is successfully debited but the order is not created due to a verified technical failure, HungerTap and the payment service provider will investigate the transaction. If the payment is confirmed without a corresponding order, the amount will be refunded to the original payment method.
7. Contact
For refund-related questions, users may contact:
Email: [email protected]